FAQ
FAQ – ManoaLiving
Welcome to ManoaLiving, your online destination for Balinese and Scandinavian furniture and décor. Below are answers to common questions to help you shop with confidence.
Shopping & Orders
1. How do I place an order?
Simply browse our online store, add your favorite pieces to your cart, and proceed to checkout. Follow the instructions to enter your shipping details and payment information.
2. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders, save your favorites, and enjoy a faster checkout experience.
3. What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and other secure online payment methods.
Shipping & Delivery
4. Where do you ship?
We currently ship in Europe. If you’re unsure whether we ship to your location, contact us for details.
5. How much does shipping cost?
Shipping costs depend on your location and the size of your order. The exact amount will be calculated at checkout.
6. How long does shipping take?
Delivery times vary depending on your location and whether the item is in stock or made to order:
• In-stock items: 5-10 business days
• Custom orders: up to 2 weeks
• International orders: May take additional time due to customs processing
7. How can I track my order?
Once your order has shipped, you’ll receive a tracking number via email. You can use it to monitor the delivery status.
8. Do you offer express shipping?
Yes! If you need your order urgently, select an express shipping option at checkout (if available for your region) or contact us directly by email lolitakasapu2@gmail.com
Returns & Refunds
9. What is your return policy?
We accept returns within 3 days of delivery for unused and undamaged items. Custom-made and final sale items are non-refundable.
10. How do I start a return?
Email us at lolitakasapu2@gmail.com with your order number and reason for return. We’ll guide you through the process.
11. What if my order arrives damaged?
If your item is damaged during shipping, contact us within 48 hours with photos, and we’ll arrange for a replacement or refund.
Product & Care
12. How do I know if a product is in stock?
Stock availability is listed on each product page. If an item is out of stock, you can sign up for restock notifications.
13. Do you offer custom furniture?
Yes! If you’d like a custom piece, contact us with your specifications, and we’ll work with our artisans to bring your vision to life.
14. How do I care for my furniture?
Each product page includes care instructions. For general maintenance:
• Use mild cleaners
• Keep wooden surfaces dry and conditioned
• Avoid prolonged exposure to direct sunlight
Wholesale & Partnerships
15. Do you offer wholesale pricing?
Yes! If you’re an interior designer, retailer, or business owner, contact us for bulk order discounts. lolitakasapu2@gmail.com
16. Can I collaborate with your brand?
We love partnering with designers, influencers, and content creators. Email us at lolitakasapu2@gmail.com to discuss collaborations.
Contact & Support
17. How can I contact customer support?
Reach out via email at lolitakasapu2@gmail.com or through our website’s contact form. Our team will respond within 24 hours.
18. What are your customer service hours?
We’re available from monday till friday to assist with any inquiries.
19. Where can I follow you on social media?
Stay inspired by following us on [Instagram ( Manoa_living ) and Facebook ( Manoa Home)
Have more questions? We’re happy to help—just reach out! Happy shopping!